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Pet Insurance Claims

We aim to do all we can in order to have your claims processed in a timely and fair manner.

To make a claim simply download, print and complete your claim form, and take it to your vet to fill in and sign.
 

Attach all supporting documents and receipts, and send to:

Petcover Aust Pty Ltd

Address: 1-3 Smolic Crt, Tullamarine, Vic 3043

Email: claims@petcover.com.au

 

 

Pet Insurance Claim Checklist

  • Ensure both your section and your vets section are fully completed and signed.
  • Include itemised receipts as well as any relevant vet consultation notes or supporting documents.
  • Cross check with your Certificate of Insurance to make sure you are not claiming for items that are not claimable with your policy. These include, but not limited to: routine and preventative care (teeth cleaning, worming, desexing and vaccinations) and any illness that occurred within your waiting period and/or were pre-existing conditions.
  • Know your policies excess amount before submitting the claim.
  • Copies of all you claim documentation should be kept for your records.

Receive Your Claim

Once you have submitted your claim, we’ll send you a letter on the outcome of your claim. A successful claim with Petcover will be paid in a choice of three ways:

  • Paid direct to your vet. *Please understand that we will not pay your vet unless it has been previously agreed with them to do so.
  • Credited into your bank account that your monthly premium is direct debited from.
  • Credited into the bank account that is nominated on the claims form at time of submission.
 

©Petcover Aust Pty Ltd (Petcover). All rights reserved. ABN 97 117 476 990 AFSL No. 507143

Petcover® is the sole Administrator of the policies acting on behalf of the Insurer. Petcover® is a Registrered Trade Mark. Products sold under this Trade Mark in Australia are sold exclusively by Petcover®. The Insurer for the Petcover® Insurance Products is HDI Global Specialty SE -Australia (ABN 58 129 395 544, AFSL No. 458776). The advice on this website is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase the insurance policy, you should consider your personal circumstances and the relevant combined Financial Service Guide (FSG) and Product Disclosure Statement (PDS) available on this website.