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Pet Insurance Claims

We aim to do all we can in order to have your claims processed in a timely and fair manner.

To make a claim simply download, print and complete your claim form, and take it to your vet to fill in and sign.
 

Attach all supporting documents and receipts, and send to:

Petcover Aust Pty Ltd

Address: 1-3 Smolic Crt, Tullamarine, Vic 3043

Email: info@petcover.com.au

 

 

Pet Insurance Claim Checklist

  • Ensure both your section and your vets section are fully completed and signed.
  • Include itemised receipts as well as any relevant vet consultation notes or supporting documents.
  • Cross check with your Certificate of Insurance to make sure you are not claiming for items that are not claimable with your policy. These include, but not limited to: routine and preventative care (teeth cleaning, worming, de-sexing and vaccinations) and any illness that occurred within your waiting period and/or were pre-existing conditions.
  • Know your policy's excess amount before submitting the claim.
  • Copies of all you claim documentation should be kept for your records.

Receive Your Claim

Once you have submitted your claim, we’ll send you a letter on the outcome of your claim. A successful claim with Petcover will be paid in a choice of three ways:

  • Paid direct to your vet. *Please understand that we will not pay your vet unless it has been previously agreed with them to do so.
  • Credited into your bank account that your monthly premium is direct debited from.
  • Credited into the bank account that is nominated on the claims form at time of submission.
 

©Petcover Aust Pty Ltd (Petcover). All rights reserved. ABN 97 117 476 990 AFSL No. 507143

Petcover® is the sole Administrator of the policies acting on behalf of the Insurer. Petcover® is a Registered Trade Mark. Products sold under this Trade Mark in Australia are sold exclusively by Petcover®. The Insurer HDI Global Specialty SE -Australia (ABN 58 129 395 544, AFSL No. 458776) (HDI) with its registered address at Tower 1, Level 33, 100 Barangaroo Avenue, Sydney NSW 2000. HDI is authorised to carry out insurance business in Australia by the Australian Prudential Regulation Authority in accordance with the Insurance Act 1973 (Cth). HDI is registered in Germany, with its registered office at Roderbruchstraße 26, 30655 Hannover, Germany with registration number HRB211924 authorised by Bundesanstalt für Finanzdienstleistungsaufsicht (“BaFin“). It is authorised to carry on insurance business in Germany under the German Insurance Supervisory Act (“Versicherungsaufsichtsgesetz”). The advice on this website is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase the insurance policy, you should consider your personal circumstances and the relevant combined Financial Service Guide (FSG) and Product Disclosure Statement (PDS) available on this website.