Pet Insurance Claims

Here at Petcover, we do all we can in order to have your claims processed in a timely and fair manner. It’s easy to make a claim with Petcover, however, if the claim form is missing information there may be a delay in the process.

To make a claim, simply download and print the form below which you can complete at your convenience. 

In order for your claim to be processed quickly, you can help by making sure all form and sections are completed, has both yours and your vets signatures, all relevant supporting documents are included, and for first time claims with Petcover, ask your vet for a full veterinary history to be attached with the claim form.

• Download a Claim Form
• Claim for Death
• Claim for Holidays
• Claim for Kennels
• Claim for Loss

Claim by mail

Download our Pet Insurance Claim form

Download, print and complete your claim form, and take it to your vet to fill in and sign. Attach all supporting documents and receipts, and send to:

Petcover Aust Pty Ltd

1-3 Smolic Crt, Tullamarine, Vic 3043

Email: claims@petcover.com.au

Fax: 03 9339 3377

Receive your claim

Once you have submitted your claim, we’ll send you a letter on the outcome of your claim. A successful claim with Petcover will be paid in a choice of three ways:

• Paid direct to your vet. *Please understand that we will not pay your vet unless it has been previously agreed with them to do so.
• Debited into your bank account that your monthly premium is direct debited from
• Debited into the bank account that is nominated on the claims form at time of submission

Pet Insurance Claim Checklist

• Ensure both your section and your vets section are fully completed and signed.
• Include itemised receipts as well as any relevant vet consultation notes or supporting documents.
• Cross check with your Certificate of Insurance to make sure you are not claiming for items that are not claimable with your policy. These include, but not limited to: routine and preventative care (teeth cleaning, worming, desexing and vaccinations) and any illness that occurred within your waiting period and/or were pre-existing conditions.
• Know your policies excess amount before submitting the claim.
• Copies of all you claim documentation should be kept for your records.

Contact Us

Petcover Aust Pty Ltd

1-3 Smolic Crt, Tullamarine, Vic 3043

Email: claims@petcover.com.au

Fax: 03 9339 3377

Hours: Mon- Fri 8.30am to 6.00pm

Sat 9.00am to 5.00pm

Sun 10.00am to 4.00pm