Contact us
Whether you have a question about your cat, dog, horse or exotic animal insurance, we're here to help.
Live chat service
At Petcover, we understand it isn’t always convenient to make a phone call, and that sometimes it’s just easier to live chat! Our friendly team are here to answer any questions you have or even guide you through a pet insurance quote.
Available Monday-Friday 9.00am to 5:00pm (AEDT)
Send us a message and we'll be in touch
Petcover will only use the information provided in relation to your request and personal information will be processed based on legitimate purposes only. For more information, please refer to our privacy policy.
Sales:
Monday-Friday 6.30am to 10:30pm (AEDT)
Saturday 9:00am to 5:00pm (AEDT)
Sunday 10:00am to 4:00pm (AEDT)
Claims, accounts and underwriting:
Monday-Friday 8.30am to 5:00pm (AEDT)
Our address
1-3 Smolic Court
Tullamarine VIC 3043
Australia
Assisting our customers
Petcover is committed to supporting and taking extra care of our customers who experience vulnerability.
There are many different factors which may cause vulnerability such as:
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National relay service
NRS chat call users
Make an NRS Chat call
NRS captions call users
Make an NRS captions call
Voice relay users
Call 1300 555 727 and then ask for 1300 731 324
TTY relay users
Call 133677 and then ask for 1300 731 324
SMS relay users
Call 0423 677 767
If you need an interpreter
We can arrange an interpreter for you, via the Australian Governments Translating and Interpreting Service (TIS).
Simply call us on 1300 731 324 and let us know your preferred language.
Complaints
We want to hear from you if you are not completely happy with the service you have been provided with so we can try and address your concerns.