about us

Every pet owner in Australia knows a story about a cat that walked for miles to find its owners' new home, or a dog that helped its owner escape a dangerous situation. That kind of loyalty is what makes us love our pets. If your pet battles injury or illness, it's the obvious time to repay that loyalty and love with the best possible medical care to help them get well. For many families, paying for that care is often a tough decision to make when their dog or cat needs a few days at the vet. No matter how much you love your pet, the thousands of dollars a major operation can cost can seem hard to justify. That's why Petcover Insurance has taken away the need to make hard-headed financial decisions about your pets. Petcover Insurance will pay your pets' vet bills so they can get over an accident or illness without leaving you a bill to get over yourself!

Our insurer

The insurer of Petcover Insurance is Calliden Limited (Calliden) ABN 43 110 186 224. They are the holder of an Australian Financial Services License No 284889. Calliden specialises in developing tailored insurance solutions in partnership with intermediaries.

Privacy

Petcover upholds the standard for privacy protection and is dedicated to protecting your personal information from the time you share it with us.

Petcover is committed to observing its obligations under the amended Privacy Act 1988 which regulates how the company should manage and use personal information collected and held about people.

What personal information does Petcover collect?

We only collect personal information for the purpose of providing you with insurance and to facilitate contact with you in case of emergency. We will not sell, rent, share or disclose any information about you to any third parties other than those required to provide your insurance.

We take reasonable steps to ensure that the information we hold about you is accurate when we use it. You should contact us if you think your personal information may be incorrect.

How to access your personal information

After signing into Petcover you can click on the link to edit your personal details.

How to contact us

If you have any queries or complaints in regard to our collection, use or management of your personal information, please contact us or write to:
Petcover Enquiries
Tel: 1300 731 324
Fax: 1300 731 288


Address: PO Box H2, Australia Square, 1215 NSW

If we cannot satisfactorily resolve your concerns you may contact the Privacy Commissioner in writing:

Director of Compliance Office of Federal Privacy Commissioner
GPO Box 5218
Sydney
NSW 1042


For more information about privacy in general, you can refer to the Privacy Commissioner's website at www.privacy.gov.au